Frequently Asked Questions

1. How can I place an order?

To place an order, simply browse our store, select the product you want, add it to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

2. What payment methods do you accept?

We accept secure payments through the payment methods available at checkout, such as credit cards, debit cards, and other supported online payment options.

3. Do you ship worldwide?

Yes, Luxora Worldwide ships to many countries around the world. Shipping availability and delivery times may vary depending on your location.

4. How long does shipping take?

Estimated delivery times are:

• Domestic orders: 3–7 business days

• International orders: 7–15 business days

Delivery times may vary depending on the shipping carrier and customs processing.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your shipment.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to modify it.

7. What is your return policy?

We accept returns for eligible items within 7–14 days of delivery, provided the item is unused and in its original packaging. Please contact our support team to start a return request.

8. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund.

9. Are there any customs or import fees?

For international orders, your country may charge customs duties or import taxes. These charges are the responsibility of the customer.

10. How can I contact Luxora Worldwide?

If you have any questions or need assistance, you can contact our customer support team through our website contact page or email support.