Return Policy

Return & Refund Policy

At Luxora Worldwide, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • The return request must be made within 7–14 days of receiving the product.

  • You must provide proof of purchase (order number or receipt).

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked Final Sale

  • Used or damaged items caused by the customer

  • Personal care items (if opened or used)

  • Gift cards or digital products (if applicable)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

You may be asked to provide:

  • Photos of the item

  • Your order number

  • A description of the issue

Once verified, Luxora Worldwide will offer:

  • A replacement, or

  • A full or partial refund.

4. Return Process

To start a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for return.

  3. Our team will provide return instructions if your return is approved.

Do not send items back without approval.

5. Return Shipping

  • Customers may be responsible for return shipping costs, unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

6. Refunds

Once we receive and inspect the returned item:

  • You will be notified about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5–10 business days.

7. Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. If the issue persists, contact our support team.

8. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact Luxora Worldwide through our customer support channels.